Frequently Asked Questions
Everything you need to know about your QUAY order.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay.
Are your sunglasses polarized?
Many of our styles are available with polarized lenses to reduce glare and improve clarity. Please check the individual product descriptions for specific lens details.
Do you offer a warranty on your products?
Yes, we provide a 12-month limited warranty against manufacturing defects. This does not cover normal wear and tear, scratched lenses, or accidental damage.